Terms of Service

1. Agreement to Terms

By accessing our website, submitting a booking request, or using any transportation service provided by BazLine Express (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all customers, guests, and passengers who book or travel with BazLine Express.

2. Our Services

BazLine Express provides private passenger van transportation across Greater Houston and Galveston, Texas, including but not limited to:

Airport transfers to and from George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU)
Cruise port transfers to and from the Port of Galveston
Corporate and executive transportation
Group and event transportation
Point-to-point private transfers within our service area

All bookings are private and reserved exclusively for the customer’s party. We do not operate shared or rideshare transportation.

3. Bookings and Reservations

3.1 How to Book
Bookings may be submitted through our online booking form, by email, or through other channels we make available. A booking is confirmed only when you receive written confirmation from BazLine Express.

3.2 Accurate Information
You are responsible for providing accurate and complete booking information, including pickup address, destination, travel date and time, flight number, passenger count, and luggage details. BazLine Express is not responsible for delays, missed pickups, or service failures resulting from inaccurate information provided by the customer.

3.3 Booking Lead Time
We recommend booking as early as possible. While we accommodate same-day and short-notice requests when possible, availability cannot be guaranteed for bookings made less than 24 hours in advance.

3.4 Confirmation
You will receive confirmation of your booking along with pickup instructions and driver contact details before your travel date. Please review your confirmation carefully and notify us immediately if any details are incorrect.

4. Pricing and Payment

4.1 Fixed Pricing
All pricing is fixed and confirmed at the time of booking. BazLine Express does not apply surge pricing, dynamic pricing, or demand-based rate increases. The rate quoted at booking is the rate you pay.

4.2 No Hidden Fees
Our quoted rate is the total price for your transfer. There are no additional charges for standard luggage, flight delays, traffic, or time of day unless otherwise stated at the time of booking.

4.3 Payment
Payment terms will be communicated at the time of booking. Failure to make payment in accordance with agreed terms may result in cancellation of your reservation.

4.4 Pricing Changes
Quoted rates apply to the specific trip confirmed at booking. Changes to your booking, including changes to pickup location, destination, or significant changes to travel date or time, may result in a revised rate.

5. Cancellations and Modifications

5.1 Customer Cancellations
If you need to cancel your booking, please notify us as early as possible by emailing info@bazlineexpress.com. Cancellation policies, including any applicable fees, will be communicated at the time of booking and included in your confirmation.

5.2 Modifications
Requests to modify a booking, including changes to pickup time, address, or passenger count, must be submitted to us as early as possible. We will make reasonable efforts to accommodate changes, but cannot guarantee availability for late modifications.

5.3 BazLine Express Cancellations
In the unlikely event that BazLine Express must cancel a confirmed booking due to circumstances beyond our control, we will notify you as soon as possible and provide a full refund of any amounts paid. We are not liable for consequential losses arising from such cancellations.

6. Flight Monitoring

For airport transfer bookings, BazLine Express monitors your flight status in real time and adjusts your driver’s schedule accordingly at no additional charge. Flight monitoring is a complimentary service and does not guarantee exact pickup times in cases of significant or unexpected flight diversions, airport closures, or extraordinary circumstances beyond our control.

7. Passenger Conduct

7.1 Responsibility for Passengers
The customer who makes the booking is responsible for the conduct of all passengers traveling in the vehicle. All passengers must comply with reasonable instructions from the driver.

7.2 Prohibited Conduct
The following are not permitted in our vehicles:

Smoking or vaping of any substance
Consumption of alcohol without prior agreement
Behavior that is abusive, threatening, or disruptive toward the driver
Any illegal activity
Damage to the vehicle or its contents

7.3 Vehicle Damage
The customer is liable for the cost of repairing or cleaning the vehicle if damage or excessive soiling is caused by a passenger during the booking. BazLine Express reserves the right to charge the cost of such repairs or cleaning to the customer.

7.4 Driver Discretion
Our drivers reserve the right to refuse service or terminate a trip if a passenger’s behavior poses a safety risk or violates these terms. In such cases, no refund will be issued.

8. Luggage

8.1 Standard Allowance
Each passenger is permitted one standard checked bag (up to 62 linear inches and 50 lbs) and one carry-on bag (up to 22″ x 14″ x 9″).

8.2 Oversized or Excess Luggage
Passengers with luggage exceeding the standard allowance or with oversized items must notify us at the time of booking. We will confirm whether the vehicle can accommodate the load. We cannot guarantee transport of undisclosed oversized or excess luggage.

8.3 Lost or Damaged Property
BazLine Express is not liable for loss, theft, or damage to personal property left in or transported by our vehicles. Passengers are responsible for their belongings.

9. Child Safety Seats

Child safety seats are available upon request at no additional charge. Customers must request a child seat at the time of booking. BazLine Express will make reasonable efforts to provide an appropriate seat based on the information provided. It is the customer’s responsibility to ensure the seat is correctly installed and suitable for their child.

10. Delays and Wait Times

10.1 Driver Punctuality
We make every reasonable effort to ensure your driver arrives at the confirmed pickup time. In the event of unavoidable delays due to traffic, weather, or other circumstances, we will notify you as soon as possible.

10.2 Customer Punctuality
For departure transfers, it is the customer’s responsibility to be ready at the agreed pickup time. If a customer is not ready within a reasonable waiting period, the driver may depart and the booking may be treated as a no-show. For arrival transfers, flight monitoring is used to adjust pickup timing automatically.

10.3 No-Show Policy
If a customer fails to appear for a confirmed booking without prior cancellation, the booking may be subject to a no-show fee as communicated in your booking confirmation.

11. Limitation of Liability

11.1 Service Limitations
BazLine Express is not liable for delays, missed connections, or losses resulting from circumstances outside our control, including but not limited to traffic conditions, road closures, weather events, vehicle breakdowns, flight diversions, or customer-provided inaccurate information.

11.2 Maximum Liability
To the extent permitted by law, BazLine Express’s total liability to any customer for any claim arising from our services is limited to the amount paid for the specific booking giving rise to the claim.

11.3 No Consequential Damages
BazLine Express is not liable for any indirect, incidental, special, or consequential damages, including missed flights, missed cruise departures, lost business, or other downstream losses, even if we were advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless BazLine Express, its drivers, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your use of our services, your breach of these Terms of Service, or the conduct of any passenger in your booking.

13. Force Majeure

BazLine Express is not liable for failure to perform any obligation under these terms where such failure results from circumstances beyond our reasonable control, including natural disasters, acts of government, pandemics, strikes, severe weather, or infrastructure failures.

14. Governing Law

These Terms of Service are governed by the laws of the State of Texas, United States. Any disputes arising from these terms or our services shall be resolved in the courts of Harris County, Texas.

15. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be reflected in the updated “Last updated” date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

BazLine Express
Email: info@bazlineexpress.com