Privacy Policy

1. Introduction

BazLine Express (“we,” “our,” or “us”) operates a private transportation service across Greater Houston and Galveston, Texas. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website, booking our services, or contacting us.

By using our website or booking a ride, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

Contact information — your name, email address, and phone number
Booking details — pickup address, destination, travel date and time, flight number, cruise ship and terminal information, passenger count, and luggage details
Payment information — processed securely through our payment provider; we do not store full card details on our servers
Communications — messages, emails, or inquiries you send to us
Website usage data — pages visited, time spent on site, browser type, and device information collected automatically via cookies and analytics tools

We do not collect sensitive personal data such as government ID numbers, health information, or financial account details beyond what is needed to process payments.

3. How We Use Your Information

We use the information we collect to:

Confirm and manage your transportation booking
Monitor your flight status and adjust pickup times accordingly
Send booking confirmations, pickup instructions, and driver contact details
Communicate with you about changes to your reservation
Respond to inquiries and customer service requests
Improve our services and website experience
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

Drivers and service personnel — only the information necessary to complete your booking, such as your name, pickup location, and contact number
Payment processors — to securely handle payment transactions
Technology providers — platforms we use to manage bookings, send email confirmations, and operate our website (these providers are contractually required to protect your data)
Flight monitoring services — flight number and travel details to track your arrival status
Law enforcement or legal authorities — if required by law or to protect the rights and safety of BazLine Express, our drivers, or our customers

We do not share your information with advertisers or data brokers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences and session information
Analyze website traffic and usage patterns
Improve website performance and user experience

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website. We do not use cookies to track your activity across unrelated third-party websites.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with applicable legal, tax, or accounting requirements
Resolve disputes and enforce our agreements

Booking records are typically retained for a minimum of three years. You may request deletion of your data at any time (see Section 9).

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure data transmission using SSL encryption on our website
Restricted access to personal information among our staff and service providers
Use of reputable, security-compliant third-party booking and payment platforms

No method of data transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@bazlineexpress.com. We will respond to all requests within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

BazLine Express
Email: info@bazlineexpress.com